Return And Shipping Policy

STEPHENS FASHIONS

Online Return & Exchange Policy

At Stephens Fashions, we take pride in offering quality merchandise and exceptional customer service. Many of our online selections are specially sourced from our vendors and may not be available in our physical stores.

We encourage all customers to carefully review product descriptions, sizing information, and our policies before placing an order.

Please note: This policy applies exclusively to purchases made through StephensFashions.com. In-store purchases are subject to our separate in-store policy.

1. Returns & Exchanges

All online sales are final. We do not issue refunds for standard returns.

Eligible merchandise may be returned for a one-time exchange or store credit under the following conditions:

* Return requests must be submitted within 5 calendar days of confirmed delivery.
* A 15% restocking fee will be deducted from the original merchandise purchase price.
* The remaining balance will be issued as store credit toward a future purchase or approved exchange.
* Only one exchange or store credit is permitted per order.
* Merchandise purchased using exchange or store credit is final sale and cannot be returned or exchanged again.

Stephens Fashions reserves the right to deny returns or exchanges that do not meet our policy requirements.

2. Return Authorization (RMA)

All returns require prior approval from Stephens Fashions.

Customers must contact us at 478-742-1273 within 5 calendar days of receiving their order to request a Return Merchandise Authorization (RMA).

Once approved, customers will receive an RMA number and return shipping instructions.

Approved returns must be shipped within 7 calendar days of the RMA approval date.

The return package must have a carrier acceptance scan within this period. Unauthorized or late returns may be refused.

3. Merchandise Condition

All returned merchandise must:

* Be unworn, unused, unwashed, and in its original condition.
* Include original tags, hangers, garment bags, dust sleeves, and packaging, where applicable.
* Be free from stains, perfume, smoke, body odor, damage, or any other signs of wear.

All merchandise is inspected upon receipt. Items that fail inspection will not qualify for an exchange or store credit.

For hygiene reasons, hats are final sale and cannot be returned or exchanged for a change of mind.

4. Restocking Fee & Store Credit

A 15% restocking fee applies to all approved standard returns and exchanges.

This fee is deducted from the original merchandise purchase price before store credit is issued.

Example:

* Original merchandise purchase: $200
* 15% restocking fee: $30
* Available store credit: $170

Store credit must be used within 90 calendar days of the date it is issued, subject to applicable law.

Store credit is nonrefundable and cannot be redeemed for cash, except where required by law.

Original shipping charges are excluded from the store credit calculation.

5. Shipping Charges

Stephens Fashions does not offer free shipping.

Customers are responsible for all shipping expenses associated with standard returns and exchanges, including:

* Shipping the original merchandise back to Stephens Fashions.
* Shipping replacement merchandise to the customer.

All return shipments must be prepaid.

Original shipping charges are nonrefundable, except where required by applicable law.

6. Defective or Incorrect Merchandise

We carefully inspect merchandise before shipping.

If you receive an item that is damaged, defective, or incorrect, please contact Stephens Fashions promptly at 478-742-1273, preferably within 48 hours of delivery.

Once verified, we will work to provide an appropriate resolution, including replacement with an identical item in the same size, style, and color when available.

Verified defective or incorrect merchandise will not be subject to the standard 15% restocking fee. Applicable consumer rights remain unaffected.

7. Sizing

We do not issue refunds for incorrect size selections.

Size charts provided on our website are intended as general references.

If you have questions or concerns regarding sizing, please contact us at 478-742-1273 before placing your order.

8. Clearance Merchandise

All clearance and final-sale merchandise is sold as-is and is not eligible for standard returns, exchanges, or store credit.

This restriction does not limit any rights customers may have regarding defective or incorrectly supplied merchandise.

9. Order Cancellations

Cancellation requests must be made by contacting Stephens Fashions at 478-742-1273.

* Orders canceled within 24 hours of purchase may be canceled without a cancellation fee, provided they have not already been processed for shipment.
* Approved cancellation requests made more than 24 hours after purchase are subject to a $20 cancellation fee per order.
* Orders that have already shipped cannot be canceled and are subject to our standard return and exchange policy.

Any approved cancellation refund will be issued to the original payment method, less any applicable cancellation fee.

The cancellation fee does not apply when Stephens Fashions cancels an order due to unavailable merchandise or an error on our part.

Stephens Fashions reserves the right to decline cancellation requests for orders that have already entered fulfillment or shipment processing.

10. Policy Acknowledgment

By placing an order through StephensFashions.com, you acknowledge that you have reviewed and agreed to our Online Return & Exchange Policy.

Sending merchandise back to Stephens Fashions constitutes acknowledgment and acceptance of the applicable return and exchange terms.

For questions or assistance, please contact:

STEPHENS FASHIONS

Website: StephensFashions.com

Phone: 478-742-1273

Thank you for shopping with Stephens Fashions. We appreciate your business and continued support.